Department of Home Affairs - South Africa Reviews and Complaints All Reviews
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Department of Home Affairs - South Africa Reviews
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Unable to get my smart ID
Department of Home Affairs - South Africa Consumer Complaint
I applied for my smart ID at Home Affairs Mitchell's Plain on 5th February 2018. It took a month, and several emails to hacc.dha.gov.za to get a reply regarding what has happened to my ID. I finally received a reply in the beginning of March that my ID is now ready for collection at the branch. Since I live abroad I contacted Ms Neliswa Tamte at Neliswa.Tamte@dha.gov.za Who confirmed with me that a family member can collect it for me, however I need to submit a letter to her with a collection date that she will approve and then my ID can be collected. It is almost April and I... More...
(Government, Civil Services, Politics)
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Marital status not updated
Department of Home Affairs - South Africa Consumer Complaint
Nearly two years ago I was granted a decree of divorce at the Benoni court. I am getting married in a few days time and was advised by the Pastor of my incorrect marraige status at Home affairs. Home Affairs office Benoni as well as the call centre advised me to call off the wedding and wait for the head office in Pretoria to update my status. This advice was given with probably three months or more but no one knows. I was refused a case number as I was told it doesn't warrant one. If I have a problem with it I should go back to my divorce lawyer and redo the entire story. With a... More...
(Government, Civil Services, Politics)
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Unable to get a Passport of ID
Department of Home Affairs - South Africa Consumer Complaint
I have been struggling to apply for my passport and ID card for 5 months. I am due to leave the country in the next month yet in the absence of being able to apply for a passport, I am facing the risk of having to cancel the trip and losing a significant amount of money. I never thought that it would be impossible to apply for a passport, yet my local home affairs office confirmed that they are unable to start an application for me in light of the fact that their system shows an open application. As they are unable to open or delete this application, they cant assist me....leaving me in a... More...
(Delivery Services)
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Marriage certificate
Department of Home Affairs - South Africa Consumer Complaint
Since last year October I am battling to get my marriage certificate. To what procedures do I have to go to get a marriage certificate out of the department. Everytime you phone they have a different story. More...
(Government, Civil Services, Politics)
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Home Affairs - Incompetence
Department of Home Affairs - South Africa Consumer Complaint
I submitted an application for an addition of a first name on 2 January 2014. Today is 9 September 2014 and the contact centre informed me that the processing office did not aknowledge receipt of my application yet and therefore does not exist on record. I cannot get off from work to go back to the Cape Town office to request the query manager (who only works Monday to Friday) to re-submit. I need to the application finalised in two months time. The phones at the Cape Town office all just rings and never gets answered, I am not allowed to phone the processing office directly. No... More...
(Government, Civil Services, Politics)
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